3 because we had such good service with dog food and the welcome pack. We took our dog to get groomed and they don't ask for bordetella. Well, my dog got bordetella even with his vaccine. The cut wasn't the greatest. It was okay but they didn't catch up on the things we needed fixed up.
But the service is great and the trainers are great!! Just didn't like the grooming section at all.
Horrible service! They didn't even ask me how I wanted her hair cut done, there were no style options, they just ruined my baby's hair.
Employee sobbing outside door, told me was bitten by a dog she was bathing. Manager TOTALLY uncaring, unconcerned, rude when I reported the situation. Same thing repeated when he asked grooming area for explanation. Will never shop here again -- if this is the way they treat employees -- imagine what they're doing to our pets!!!
Nice store but the Blue representative needs to go. Every time I go with my pup she approaches me and constantly tries to stuff Blue products down my throat and makes my shopping experience feel like I am at a car dealership. I understand the need to upsell products but don't make the customer annoyed. Also, please don't pet my puppy and tell her "your owner isn't giving you much attention at home is he?". Completely rude and unprofessional. Started driving 5 miles out of the way to the 121/Custer location just to avoid this.
Great staff, the building looks clean and nicely kept. The dog trainers are willing to help you if you have a question about training your dog. We gave our dog classes here and the classes helped to teach us on how to train our dog. We also have a 75 gallon fish tank. We have found the quality of fish at this store is wonderful. We don' t have sick fish from them. I have found that the workers in their departments are educated in the location they are at.
Petsmart is a US Veterinary Care based in Mckinney, Texas. Petsmart is located at 1751 N Central Expy, McKinney, TX 75070, USA.
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